I cancelled my Retreat venue 31 days before Money Magic 3.0
I cancelled my retreat venue for Money Magic 3.0: Tribe Edition.
31 days before the event.
The venue looked fantastic. It had the aesthetic, the right kind of rooms and the kind of online presence that makes you think, “Yes, is it.”
But… beautiful pictures are not the same as a beautiful experience.
And after a series of communications that did not meet the standard I expect for myself or my clients, I knew I had to make a decision.
Why you ask?
I was born and raised in Bermuda until I was 10 years old. My childhood was shaped by amazing 5 star hotels and restaurants. Not average high-street spaces, but places that served high-profile guests, actors, presidents, prime ministers and more. This isn’t showing off, it’s fact.
My Daddy was Head Maître d’ for more than 40 years (click to see a picture of him on Instagram)
He worked in incredible places including the Fairmont’s Southampton Princess, and he was loved by both guests and colleagues. Through him, I learned what real hospitality feels like.
One of my favourite space was “Midway” or The Empire Room, which was a famous, iconic 600-seat nightclub and showroom with a tiered layout and classic velvet horseshoe booths. They were the signature design features that defined the venue’s legendary, high-end “dinner theatre” atmosphere.
Jess Wares “Begin Again” is a tune and video that reminds we of… seeing my Daddy working on a higher tier, watching the room, the guests, making sure his teams were on point, people had what they wanted, drinks and food was served hot and to the right tables, while watching The Follies on stage. As I write this, I’m smiling and filling up at the same time.
Listen here…
It is not just clean rooms, good food or a lovely view.
It is communication. Anticipation. Attention. This is literally why I do what I do.
The feeling that you are wanted, not tolerated. The knowledge that somebody has thought about your experience before you even arrive.
This is why I have high standards
Not because I am trying to be difficult or because I expect perfection. I am human, I fall short at times and I understand that businesses sometimes get things wrong.
But I do expect care.
I expect communication that makes people feel valued rather than like an interruption to someone’s day, and like an afterthought. Wanting people to have transformation and not be treated like a transaction. Wanting them to understand where I (and my clients) am coming from. They saw “a complaint” and acted like a child being told off, rather than a leader who could learn from the feedback and do better. Perspective.
Not once did I complain. I gave feedback. There is a difference. Waiting sometimes over a week for a response, at times no acknowledgement of a request, and when it was replied to, blame was thrown onto my clients. That is not hospitality. It was arrogance and ignorance dressed as a consultant.
Also, I know people are busy. I know we are not always right. This is about how you do what you do, not just the what.
When I felt things were missing, I had to ask myself a hard question:
Am I happy putting the people, my clients, who trust me into this space?
The answer was no. “That’ll do” is not in my vocabulary.
There were a number of signs
I also need to remember that the United Kingdom isn’t Bermuda (because sometimes I don’t). Bermuda is one of the richest places in the world, by Money made per person (GDP). 5 star here isn’t, 5 star there. So I quieted my mind and said no, it’s OK. I can see us there, it’s going to be great… but I was trying to convince myself and that is something I NEVER do.
Convincing to me is… taking someone’s power away and replacing it with your own/or someone else’s “idea” of what it could be. I realised I was in love with the idea of what it could be, not with what it was.
Influencing is what I prefer and not what influencing means now. I mean, allowing people to make their own decision, based on feeling, instinct, intuition and mine was being taken over by a place that looked good, but didn’t feel right.
This is where the wobble started…
Saturday evening, I had a wobble. Cancelling a venue this close to a Retreat is not a small decision. My brain had plenty to say… “Amanda! What are you doing?”
“OMG… What if you cannot find anything else?”
“Will this makes everything harder?”
Then I remembered who I am.
- I am a Daniels. Excellence is in my bones and is one of my values and while all of this was happening I looked up at the same picture I’ve shared with you of my Daddy. He whispered… “You know what to do“.
- I’m a Customer Journey and EX/UX Specialist. I understand that every interaction shapes how someone feels about a business, a space and themselves. The interactions my clients were having were NOT what I wanted them to have or continue to have.
- Koogar was created because I believe people deserve better than below-par service dressed up in nice branding. “Deserve better” is literally why Koogar was born, because people were not getting what they deserved, they were getting ripped off and rubbish outcomes.
Back to Money Magic…
Money Magic (and my guests) deserves a venue that does more than look good.
It needs a space that can hold the depth, transformation, conversations and human beings inside it, while also delivering the care, communication and quality that make people feel truly looked after.
So I am on the hunt for a better, bolder and more experienced venue.
Because standards are not being picky.
Standards are how you show (and tell) people: you matter here and you matter to me.
More importantly, my Daddy would be proud in how I have handled this situation. Just as he would.

