How to STOP the Scatter Gun approach to Marketing

How to STOP the Scatter Gun approach to Marketing

how to stop the scatter gun appraoch to marketingNearly all people I encounter talk to me about their scatter gun approach or the scatter brain they have when it comes to marketing. Some of the words people use are;

 – Scatter gun approach

 – Scatter brain

 – Can’t focus or not focused

 – Splurge; when they have time

 – Dip in and out

 – Have a go

So why is it that so many people struggle to focus when it comes to marketing?

In my opinion, I think I have found the reason…

Habit!

Because humans are creatures of habit its easier for us to just carry on with what we do every day then to do something different every day.

We become stuck in the rut of checking emails, replying to emails, answering phones when they ring, getting social media notifications, replying to them and then what I would call “sucked into media”. That could be your desktop, laptop, tablet, mobile, TV… which are essentially distractions and these distractions are keeping you within your comfort zone.

“Magic and miracles are ONLY created outside of your comfort zone!”

What is a Habit?

A habit is… a settled or regular tendency or practice, especially one that is hard to give up.

Making a start in the first place is what we should do. Not making a start generally comes down to fear. Fear of the unknown. For example; unsure about how or what to do, fear of what other people think of you, your blog, your video, etc. Fear of getting it wrong and nothing happens with your marketing (what’s the point).

It is this fear that debilitates us and stops us from moving forward.

If we delve a little deeper, the real reason why your marketing isn’t being done is because it is not yet a habit of yours.

We all learn something new every day; mentally and physically.

Remember when you were learning how to drive, swim or ride a bike? We all thought we couldn’t do it at the time, but with a bit of determination and confidence from our peers or parents we kept doing it until it became a habit. Now we don’t even think about doing it anymore, it is just done.

Habits are funny things. They start with taking a new action, like buying a chocolate bar on the way to work, having that coffee at break time, going a new way home and by doing it repeatedly it becomes a habit.

So, the scatter gun approach, how does that fit in?

This simply comes down to planning and having clarity.

A daily exercise of something as simple as emptying your head of ALL your thoughts; business, personal and anything else that is in there!

A simple trick I have got into the habit of every day, especially if I get overwhelmed to the point of stagnation, is to literally stop what I’m doing!

Grab a pen and paper and write ABSOLUTELY everything that I am thinking about into three different columns.

  1. Personal – Get the car serviced, change light bulb, etc.
  2. Business – Update email marketing lists, follow up with X, Y and Z, etc.
  3. Other Stuff – This are things that need to be delegated or things that are not in your control, i.e. things you are worrying about

This is just to get everything out of my head, so I can clear it.

Sometimes our heads can become so crammed full of information, to do’s, reminders and more. We just need to take the time and stop what we are doing so that we can get clarity of the next step or the way forward.

We all know that saying… “If you always do what you’ve always done, you’ll always get what you’ve always got!”

Here are 5 ways to get rid of the scatter gun approach:

 

  1. Don’t try to do everything at once

    Become great at one thing (like Facebook or Blogging, your choice) and then look at bringing in your next marketing activity. Choose a marketing activity. Something you are happy to do, feel confident in doing and can become GREAT at.

    A problem that people face is that they believe they should be doing EVERYTHING.

    Doing everything won’t get you anywhere quickly, just into a mess.

  2. Break the elephant down

    Gain clarity and specificity on what you want to achieve.

    Write down everything in your head and then split things up into Business and Personal.

    Keep these lists somewhere safe, maybe in one book so you can keep looking at them. By keeping them all in one place, you may start seeing a pattern of the things you keep thinking about may not be completed.

    This is about noticing what you notice.

  3. Talk to someone or have an accountability buddy

    This is a great exercise to do. Ensure they will listen and offer an opinion AFTER giving them context. If you work alone, are new in the marketing role and/or haven’t got much experience, speaking to someone else about your ideas and thoughts can spark other ideas. This can lead you down a different path as you may not have thought of those things before.

    Talking through your marketing goals with someone else on a regular basis will help you to not only take more action but also become more creative!

    This is something we help a lot of our clients with weekly and monthly. Why not book a complimentary 30-minute call with me to see how can help you step away from the scatter gun approach to marketing.

  4. Plan your next steps

    This doesn’t mean a 12-month plan. To start with just plan a few marketing activities over the next week and move into a 90-day plan when have more time. Let’s say that you decide to get REALLY good at blogging. Look at nothing else but emails on blogging, webinars, podcast and learn as much as you can about blogging, until you have formed a habit.

    I’ve realised that for me to write useful content, I must be out of my office and change my environment, which could either a coffee shop or a different meeting room for me to step away from all the distractions I have mentioned before.

    This enables me to know where I am and what I need to do over a certain period as I will set deadlines. Also, afternoons for me are the best time for me to write.

    Work out which activity you are going to do and nail it like it’s your own!

  5. Stick to it, even when its hard!

    Keep going week by week and you will start to see some results. Even if these results are not yet the ones you had hoped for, you need to have something to go by to be able to make any changes and tweaks for next time.

If marketing where easy and there was a blue print that worked for everyone in every sector, then we wouldn’t have this scatter gun approach. We would just follow the steps.

Marketing is easy when we make it easy for ourselves.

For some reason, we put so much pressure on ourselves to achieve far too many things in such a small amount of time, that may not be within our remit.

Get in touch and book a FREE 30 minute complimentary call to help us to find out about your business, your goals and target market. We will then use this information to help you move forward with your marketing strategy.

 

[Video] – How to get Google Reviews

[Video] – How to get Google Reviews

Koogar on GoogleWhich camp do you sit in?

Are you on the side where you don’t believe in the reviews you read, or on the side where you do?

Either way reviews, testimonials and feedback are one of the stages that EVERYONE goes through, when in the buying process. They want to see what others have said about it, what others think about it so they can then make up their own mind about the product or service they are about to buy.

I say, “about to buy” because testimonials are within not one but two of the steps we have identified in the buying process.

You need to think about what moves you to act and make the next step in buying the thing that you want?

The 5 stages of the buying process are:

  1. Needs
  2. Information Research < this is where testimonials and reviews come in
  3. Evaluation of alternatives < and again here…
  4. Purchase
  5. Post Purchase Evaluation

So how can you make it easier for a client to leave you a Google Review?

Step 1

Make sure you are on Google Local Business

Visit this link – https://www.google.com/business/ and click “Start Now”. It will take you through a step by step process to get your business to be visible on Google. Click this link to see what ours looks like.

Step 2

Create an easy to use Google Review URL for your customers

I’ve created a video to show you HOW to do this so all you have to do is send your client a link.

You can watch it here – https://www.youtube.com/watch?v=VOe7xsGhjVo

Step 3

Ask for the testimonial or review!

Send your client an email AFTER they have experienced you, your product or your service.

What I mean by this is don’t ask for a review straight away. You need to give them time to have taken stock after they have used your product or service, so they know and more importantly can feel the difference now they have what they bought from you.

To get a better understanding of this read the book by Andy Bounds called “The Jelly Effect” (Link to buy The Jelly Effect from Amazon) it should be on my recommended reading list, so I shall add it.

We send an email something like this…

It was great working with you at [company name] and I’m glad I was able to give you [add what you, your product or service promised your client].

If you have a few minutes today, we would love to get your feedback on your experience of working with me at [company name] as a review on Google. Follow the link and leave your review here – https://search.google.com/local/writereview?placeid=ChIJlfcv9eAme0gR7IlrOfqbfG0

*Remember to change the bold bits for your own wording.

This is the easy link you are now able to create in Step 2.

We now have 12 5 star reviews on Google since doing this and always ask our clients to leave one when they have time.

Let us know how you get on!

How to use the data you collect on your clients to your advantage?

How to use the data you collect on your clients to your advantage?

Big DataYou may have heard of the term BIG Data before but maybe unsure as to what it is:

What is Big Data

Definition taken from Wikipedia – Big data is a term for data sets that are so large or complex that traditional data processing application software is inadequate to deal with them.

It is an essential way where if used correctly and to the businesses advantage will change how your business performs, WILL lead to significantly more business and will help you outperform your competitors!

Most industries today have already established new ways to leverage the data driven strategies so they will capture value, compete and innovate. Healthcare is one of the best examples of industries who keep on using this data and one of the pioneers in analyzing health outcomes.

Another industry that uses Big Data are industries who offer products like children’s toy and industrial goods. They determine how their products will be sold on the high-street and online. This kind of knowledge and information of the newly created service offerings it has provides better design for the future products.

Big data will help you to create business growth opportunities.

Most of these companies sit in the middle of the large flow of information wherein the data of their services and products, supplier and buyers, consumer intent and preferences can be analyzed and captured. Furthermore, Big Data provides the ability to estimate metrics like consumer confidence and it is considered as a powerful tool for prediction.

The patterns within the data will allow you to use it and test theories in real-time.

Due to this, there are great studies for different domains on how the healthcare and industry’s can broadly apply the way the leverage of Big Data be emerged.

Here are the 5 ways on how you can leverage the data you collect:

  1. You have the ability to unlock significant value to make the information you collect transparent information. The data you collect on your clients will always bring clarity and efficiency for your business.
  2. You can narrow down the segmentation of each customer type and the information collected will provide you precise analytics on the services and products you supply.
  3. Store and create more purchasing data in a digital format. Businesses can now accumulate precise performance information from product records. Through the use of your data, it will help you to boost the performance and expose the variability of your business while controlling experiments and having better decision management.
  4. It can be used in developing new services and products of the next generation. Manufacturers can now use the data that is obtained by the sensors that are embedded in the services or products and create innovative sales service. It will help you avoid product failures and your business would have a proactive maintenance.
  5. Offers you refined analytics that will improve your decision-making as well as minimise the risk and valuable insights that remain hidden.

By collecting data on your customers, learning about them and understanding them better your data will provide a great advantage to your business, providing you with improvements and will help you be more competitive in the industry.

So how are you currently collecting data on your clients?

How to convince potential clients to work with you

How to convince potential clients to work with you

Convince Clients

The simple answer is you don’t.

The problem is people have set ways of doing things AND their own thoughts about things… their own perspective on things…

Do you ever meet people who say they know what you do, but don’t really?

They have an understanding of the concept of what you do, but this is based on their own experiences with that thing, whatever it may be.

Let’s take marketing for an example. People “know” what marketing is and they’ve all had experiences of doing it themselves, with other people and having others do it for them which may not have good connotations to them.

The problem why people don’t know what you do, is because they don’t understand HOW you do it. They have their own preconceptions of what you do but not a deeper understanding. Which means there is only one solution…

You have to help the clients you encounter, UN-learn what they already know about what you do…

And to help people un-learn, you MUST educate them. Educate your clients (current and potential) WHY you and your company are the right people for the job… Educate them about you, your company and how you do things. People buy from people!

You can NEVER convince someone to work with you because convincing them means you need to do everything within your power to make sure they “get it”.

Meaning of the word Convince

verb

verb: convince; 3rd person present: convinces; past tense: convinced; past participle: convinced; gerund or present participle: convincing

cause (someone) to believe firmly in the truth of something

persuade (someone) to do something

This convincing could/can be seen as manipulation and begging to a point.

Koogar prefer to influence!

Before we talk about influence though, what is the message(s) you are putting out there and does it match what your client is looking for?

Again, let’s take marketing as an example; When you rock up to a networking event and you tell them you are in marketing, a web designer, solicitor, an accountant, business coach, whatever… Giving the general term for what you do will get you one or two of these reactions;

  1. Eyes roll; “another one of them” gesture – they don’t say it to you but they are thinking it and you are thinking to yourself you should have said something else…
  2. The person you are talking to says “Oh, I do the same as you” and it’s VERY clear they do not! – Being the same isn’t a good thing, in fact it’s really bad!
  3. Really, tell me more about how you do that?

Ideally you want the third reaction which enables you to start telling your story of HOW you help people.

The way in which you deliver the message about what you do is the essence of the influence.

Meaning of the word Influence:

noun

noun: influence; plural noun: influences

  1. the capacity to have an effect on the character, development, or behaviour of someone or something, or the effect itself.

And this means to enable the person to make their own mind up about you and what you do.

At Koogar, if we have to convince someone to work with us then we know that if they do they will always be unsure, second guess us and never truly believe.

Sometimes you should walk away from business too. Not everyone will “believe you” because of the experiences they have had in the past and this is OK.

Having to convince people to work with you WILL sour the relationship and they will always think “[insert what you do and/or who you are] never worked” when clearly if done properly, consistently and coherently it does!

Become an influencer!

 

[Podcast ITI0009] 7 Myths about Email Marketing (Series – Part 2 of 6)

[Podcast ITI0009] 7 Myths about Email Marketing (Series – Part 2 of 6)

Listening Time – 23 minutes and 57 seconds

Today we are talking about the 7 Myths about Email Marketing. These 7 things are top of the list when it comes to Do’s and Don’ts of email marketing. A lot of people talk about them as if they are the best thing or the worst thing when it comes to pressing send!

I know that some of these myths have held people back from sending more emails or doing it in the first place.

Over the next 24 minutes, I have given you my thoughts of the top myths of email marketing and what you should think of doing instead or as well as.

Let me know what you think from your experience!

[spp-ctabuttons]

10 steps to creating your Customer Journey

10 steps to creating your Customer Journey

Imagine…. You’re in the car, you know where you are going but get lost along the way because you have taken a wrong turn and didn’t realise where you were? OR you’ve got in the car, set the Sat Nav to your destination (it has found it) and you still didn’t get to where you needed to be?

A brands customer journey can be the same…

Here are 10 steps to help you create your perfect customer journey AND we have a download for you to print off and help you make a start TODAY!

Create a Customer Journey Mapping Tool

File Size – 1.59MB

Step #1 – Follow the 10 Steps

1: Avatar

WHO is your perfect client? This is an answer you should know and if you don’t this is the first place to start! Before you can begin your customer journey you MUST have and understand your buyer’s avatars!

Ask Amanda for a copy of our “Define your Audience” Spreadsheet!

2: Goals for your Avatar

What does your Avatar hope to achieve as they experience EVERY step of the journey you are about to take them on? Conduct surveys and interviews…

3: Goals for Products/Services

What are the business goals for the products and services you provide and the specific goals for a customer journey?

4: Research

Research can cover several areas; your client, your product/services, customer support and complaints, analytics social listening and competitive intelligence.

5: Touch Points

Mapping touch points is where your potential or current customers encounter your business BEFORE, DURING and AFTER they buy something from you!

6: Empathy Review

This is where you depict your clients FEELINGS during the experience they are having during one of your touch points.

7: Prioritise

At this point it’s time for you to prioritise your website pages and work out WHICH are the best to review, optimise and test to see where they are getting stuck!

8: Timeline Creation

It’s now time to put all client journey together: start with each touchpoint and the channels, emotional highs and lows, and use all the data you have collected to improve your future customer journey!

9: Testing

Now it’s time to roll out journey and A/B Test it! Knowing what to test first depends on how well you know the data collected and understanding where you’ll get the biggest gains with the least amount of effort.

10: Review and Refine

Now that you have tested you need to measure your success AND non-success. If your journey isn’t working or you’ve noticed a shift do something about it. Go back to Step 8 and follow the steps!

EXTRA Step!

11: SHARE with your Team

Evaluate how your current journey has worked, the differences and what YOU and your team now need to do to create the new experience for your customers.

Step #2: Download and fill in the Customer Journey Mapping Tool

We have a document that you can download and print so you are able to start that journey today!

Create a Customer Journey Mapping Tool

File Size – 1.59MB

Keep us informed and let us know how you get on by commenting below…