Did you know that, now, 4 billion people are literate.  However, there are almost 7 billion people in the world today, which leaves a staggering figure of illiterate people in the world.

International Literacy Day has been celebrated on the 8th September every year since 1946 to raise awareness of literacy and its importance around the world.

If you have any stories of how you have used the power of words to successfully communicate with your clients please contact us.  Similarly, if you have any examples of using words or language that was ineffective i.e. annoyed your client or created a misunderstanding between you then feel free to contact us.

We use words every day, but just how well are we using them and can we improve?