scripts

Topics covered in ITI0003:

1. Who is Liz and how did Alex Merlin come to be?
2. Why people shun picking up the telephone?
3. Are you connecting to collect numbers or connecting to build relationships?
4. The main reason why people don’t pick up the telephone - Fear of rejection and giving up (when you hit the voicemail)
5. When is the best time to leave a voice message?
6. The secret skill to being more confident - the more you do it the better you become and thinking what is the worst case scenario?
7. Best way to plan - have a minimum walk away point what is the outcome you want from the call so you gain something from the call
8. Scripts - should you use them or not?
   • Begining - the reason for the call
   • Middle - leave blank and go with the flow as if you are having a normal conversation
   • End - walk away point
9. Open questions are always best - who, what, why, and when
10. Tips for picking up the phone
    • What is you message - make sure you investigate yourself, why people work with you, email template, branded information and being prepared
    • Why would anyone want to meet you? - qualifications, awards you have won, tenders you’ve been placed on, work with competitors, specialist, your location
11. When is the best time to schedule a follow-up call? 10am - 12pm and 2pm - 4pm
12. You need 5 "No's" before you get a "Yes!"
13. Best time to call/follow up is 48 hours after you have emailed someone and then tell them the next steps, so you know when you need to call them
14. Are you listening correctly?
15. Make sure you have a pen in the hand and write down the person’s name so you can use it further along in the call
16. Call back when you say you will because a lot of companies don’t!
17. The best light bulb moment - you should enjoy what you do and others will find your enthusiasm contagious
18. The best way forward with telesales

Call Liz on 01691 437 237, email info@alexmerlin.co.uk or follow on Twitter @alexmerlinltd.