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Marketing Tip #16: Follow Up

Here’s a marketing tip you should do with every potential client and existing ones…Follow Up!

It’s amazing how valued a person feels if you take the time to ring them or email them about a product they have just purchased or service you provided for them.  Here’s a little known fact about sales – the majority of sales take place after the third or fourth contact.  So if you ring a client back and get the answering machine or receive no reply to your email do not simply give up as you will be throwing away a good opportunity to sell your company!

We make sure that after each networking event we attend we send an email to people we have spoken with as a further introduction and to remind them of who we are and what we do.  Similarly, whenever we have met with a client and given them a quote and proposal we will get in touch with them a week later to ensure that they understand and are happy with everything we have outlined.

An SEO-filled week…

Over the last week we have been getting ourselves re-acquainted with the concepts of Search Engine Optimisation (SEO), because we just love to learn!

We took part, at the end of last week, in a workshop detailing the fundamentals of SEO and new analytical tools that have become available.  As you can imagine we were very excited with introducing new tools into our working day, especially those which will definitely benefit our clients!

Earlier this week we followed up our SEO basics by going along to a seminar in Whiston to get a broad update on the subject.  I have to admit some of it went a little over my head as I’m not the web developer of the group, but over all it re-affirmed what I knew about SEO.

So for those of you who are still wondering what exactly SEO involves, here’s a few tips:

1. Make sure your key words are not too broad, but at the same time ensure they are widely used.

2. You should have different keywords for each page of your web site, but be careful not to use your keywords too much within the text or too little as it could result in that page being blacklisted.

3. Remember, no-one can promise you the number one spot on a search engine!

Obviously there is a lot more to it than that, but hopefully this will give you a better idea of what is SEO.

Marketing Tip #15: Testimonials

Testimonials can seem similar to case studies, but they are not.  If a client has received a good service from your business they decide off their own back to write to you about the service they received.  They usually contain what exactly you did for them and the quality of the service.

Testimonials are definitely a great source to add to your website – you can even create a ‘testimonials’ page highlighting your business’ strengths to new and prospective customers/clients.

We have a testimonials page on our web site, which has a few selected testimonials about different aspects of our business.  We are careful to not over-do it with our testimonials and we change what’s on the web site when we get new testimonials in so customers, either existing or potential, can get a real understanding of what it is we do.

Intellectual Property – What’s the BIG Idea?

Despite Intellectual Property Rights (IPRs) possibly being the most valuable asset a business can possess, many companies fail to recognise they own such rights. So what are IPRs and why are they so important?

Intellectual Property allows you to own the work you create arising out of ideas, innovation technology and creativity. In the last 25 years, intangible assets have gone from accounting for 17% of the average company’s value to nearly 70%.  However, many businesses are not aware of the IPRs they may own and incorrectly assume that only large incorporations with profitable brands, logos and patents need to safeguard such rights. 

IPRs protect business and product names, logos, packaging, designs, inventions, technology, artwork, photography, written work, music, dramatic work, trade secrets, computer software and databases, amongst others.  Therefore, all businesses have IPRs, regardless of their size or sector and it is important to identify these rights and safeguard them where possible.  Failing to protect these assets can have serious ramifications on your business. 

By failing to consider IPRs, you are not only potentially damaging your brands and reputation, but also putting your business at risk.  Competitors will be able to steal your designs and ideas and sell copies of your products or use your business name.  If you allow others to copy your work or use your trademarks, inevitably it will also impact upon your company’s earnings.  You may also find that you are inadvertently infringing somebody else’s IPRs and in that scenario you may well find yourself in the highly inconvenient and very costly position of being embroiled in litigation and, potentially, having to withdraw your products and pay damages to the rights holder.

Once IPRs have been identified, you can exploit these rights by selling or licensing them to provide an important revenue stream.  Patents, design rights or trademarks can be licensed to another company in return for royalties.  IPRs can also be exploited through assignments, IP terms within commercial agreements, confidentiality agreements, joint ventures and collaboration.  IPRs can really set your business apart from competitors by offering customers something new and form an essential part of marketing.

To exploit your IPRs fully, it makes strong business sense to do all you can to secure them.  Trademarks, designs and patents should be registered and copyright work should be marked with the © symbol with the name of the copyright owner.  You can then protect it against infringement from others and earn royalties by licensing it or make money by selling it. 

I’m sure you all found that really insightful and is sure to have left you thinking.  Please feel free to comment on the blog or if you have any matters that you need to speak to Joanne about feel free to contact her by following the link below.

 http://www.hillyermckeown.co.uk

Marketing Tip #14: Know the value of your product

Your competitors might be using price to sell their product/service, but this does not mean you have to as well and sell your services for less than your competitors (as this may see you lose out in the long run). 

By researching your target audience you will become aware of the areas that are important to them when considering a purchase such as including a guarantee or being environmentally friendly and so on. 

Therefore, you can market your product in a different way to your competitors and not lose out in terms of profit as you are adding value to your product/service.

Here at Koogar we have recently evaluated our prices as we know what our service is worth.  We don’t believe in just making you a web site or logo and so on.  With know what benefits our services can bring to a company and so tell our clients so they know exactly what our prices reflect.

So, do you know the value of your product…?

From Kamikaze birds to a fruitful day of meetings: A week in the life of Koogar…

It’s a bit of a different title, I know, but that’s what the past week has been like for us…different to say the least.

It started off with a meeting, which in actual fact, only one party knew about.  Suffice to say it was a pointless trip, but not entirely wasted as we took a lovely drive through suburban streets and many country lanes, which we have the Sat Nav to thank for. 

Despite the random occurences on our journey there were consistent incidents concerning creatures of the winged variety.  Several birds along our route, whether we were on a motorway, a quiet street or on a country lane, decided to play chicken with the car- diving right in front of us without a care in their feathery world!  Hence why we gave them the nickname of Kamikaze birds (fortunately none of them succeeded in their mission)!

The rest of the week was filled with yet more meetings which took up the whole of Thursday, but all went swimmingly and we got through a lot, which left happy (if not a little tired) faces around the office. 

So, from a meeting that didn’t happen and suicidal birds to numerous meetings that did happen and went very well (despite us not being able to eat cake), welcome to a week in the life of Koogar…

Marketing Tip #13: Upgrade and refresh the look of your marketing

By changing the look of your marketing you maintain a client’s interest  in your business.  Whether it be leaflets or websites keep them simple but creative to re-vamp your style.

We updated the look of our web site in January of this year.  There was nothing wrong with the previous look, but after four years services change and so do your expectations of your business and your marketing.  Remember that marketing, just like a web site, is a working document that should be changed with the times.

So what could your marketing benefit from?

June’s Guest Blogger is…

Joanne Shelley: Partner & Head of Company/Commercial team at Hillyer McKeown Solicitors – Intellectual Property: What’s the Big Idea?

“Despite Intellectual Property Rights (IPRs) possibly being the most valuable asset a business can possess, many companies fail to recognise they own such rights. So what are IPRs and why are they so important?”

I think the areas Joanne has addressed in her first blog are so important as is mentioned above – not many people know they own certain rights, what they involve or for that matter what Intellectual Property Rights actually are!

This blog aims to tell you what IPR’s are and how you can maximise the benefits of them as well as what can happen if you ignore them.

So watch out for Joanne’s full blog next week!

http://www.hillyermckeown.co.uk/

Marketing Tip #12: Easier to sell or promote to the avoidance of paying than the gaining of pleasure

It’s sad, but true!  We have to pay for everything in this world; food, water, electricity, council tax and the list goes on and on and on…

So if you’re offered a free trial you’re delighted!  The buzz word being FREE.  You may not be in the position to offer free trials, but it’s the small gestures that count.  Maybe you could offer different payment schemes (instalments) or an interest free period?

Koogar, for example, offers a 1 hour FREE consultation with any service, no strings attached so your questions are answered, you get to know a bit more about us, but you don’t have to commit to us.  If you prefer a different company that’s fine, although we hope you’d choose us of course!

1st month done and dusted…

That’s right, I’ve been an official member of the Koogar team for a whole month and it has flown by!

Over the last four weeks I’ve thrown myself into the weird and wonderful world that is networking, created my own documents such as questionnaires and proposals, created my own marketing and pages on the Koogar web site and have even conducted my first meeting!  WOW!

I’m still looking around for a regular networking group I can get stuck into as I think it’s important for people to see me regularly in order to build up trust, rapport and a relationship.  However, I’ve also been to some entertaining yet random events including Speed Networking, which was brilliant!

Overall, it was a slow start to the month as I was busy creating copy writing pages and marketing materials for our new service, but now my weeks are getting fully booked with meetings, 1-2-1′s and my first group of clients.

I’m sure you’ll all wish me luck with Koogar and I look forward to meeting some of you soon!

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